Refund policy

Return, Refund, and Cancellation Policy

At Verna, we prioritize quality and customer satisfaction. Please review our policy carefully before making a purchase:

• Regular-Priced Items: We accept returns for regular-priced items within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. To start a return, please contact us for further instructions. Customer will pay for the return shipping fee along with a fixed restocking fee of $12.

• Sale or Discounted Items: All sales on discounted or promotional items are final. No returns or refunds will be accepted for these orders.

• Damaged or Defective Items: If your order arrives damaged or defective, contact us within 14 days of receipt, and we will arrange for a replacement or refund at no additional cost.

• Cancellations: Once an order is placed, we do not accept cancellations. Please review your order carefully before confirming your purchase.

For any questions or concerns, please reach out to our customer support team. We're here to assist you!